Privacy Policy

1. Introduction

Liken Labs / Five Buck Social Group ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or communicate with us via SMS/text messaging.

2. Information We Collect

We collect several types of information from and about users:

2.1 Personal Information

• Name and contact information (email address, phone number, mailing address)
• Business information (for service delivery)
• Payment information (processed securely through third-party payment processors)
• Appointment and service history

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses

3. SMS/Text Messaging Privacy (A2P Compliance)

3.1 Mobile Phone Number Collection

When you provide your mobile phone number to Five Buck Social Group, DBA Liken Labs, we collect and store it to:

• Send appointment confirmations and reminders
• Provide service updates and notifications
• Send promotional messages (only with your express opt-in consent)
• Respond to your customer service inquiries

3.2 Consent for Text Messages

By providing your mobile phone number, you expressly consent to receive text messages from Five Buck Social Group, DBA Liken Labs. Your consent is not a condition of purchase, and you may opt out at any time by texting "STOP" to any message. You must be 18 years of age or older to use this SMS service.

3.3 Third-Party SMS Service and Data Sharing

We use third-party services to send SMS messages. These service providers are contractually obligated to protect your information and use it only for the purpose of providing SMS services to us. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

3.4 Message Content and Frequency

Message frequency varies based on your appointment schedule and opt-in preferences. We may send:

• Transactional messages (appointment reminders, confirmations, service updates)
• Marketing messages (only if you opt in)

3.5 Opt-Out Rights

You can opt out of receiving text messages at any time by:

• Replying "STOP" to any text message
• Contacting us at support@likenlabs.com

After opting out, you will receive one final confirmation message, and no further messages will be sent unless you opt back in.

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process appointments and payments
• Send appointment reminders and service updates via SMS and email
• Respond to your inquiries and customer service requests
• Send marketing communications (with your consent)
• Analyze usage patterns and improve our website
• Comply with legal obligations

5. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (SMS providers, payment processors, scheduling tools)
• Legal Compliance: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition of our business

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of SMS text messages

To exercise these rights, please contact us at support@likenlabs.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@likenlabs.com

A2P 10DLC Compliance Statement

Liken Labs / Five Buck Social Group complies with A2P 10DLC (Application-to-Person 10-Digit Long Code) regulations for SMS messaging. Our messaging campaigns are registered with mobile carriers, and we adhere to industry best practices for business text messaging. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. You must be 18 years of age or older to use this SMS service. We respect your right to opt out at any time and will honor all opt-out requests immediately.